Privacy Policy
Fitness Unicorn Coaching Pty Ltd
Last Updated: 12 January 2026
This Privacy Policy explains how we collect, use, store, and disclose personal information when you access our website, engage with our content, or use our online fitness coaching services.
We are committed to protecting your privacy and handling your personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Billing and payment information (processed securely by third-party providers)
Health, fitness, injury, and lifestyle information you voluntarily provide
Website usage data, including pages visited and actions taken
Communications and interactions via email, social media, or messaging platforms
Providing personal information is voluntary, however not providing certain information may limit our ability to deliver services.
2. Sensitive Information
Some information we collect may be considered sensitive information under the Privacy Act, including health and fitness-related details.
We only collect sensitive information:
With your consent
Where it is reasonably necessary to provide personalised coaching services
Sensitive information is handled with increased care and security.
3. How We Collect Information
We collect information when you:
Complete forms or questionnaires
Book consultations or sign up for services
Purchase programs or subscriptions
Interact with our website, emails, ads, or social media
Engage with automated systems or messaging flows
We may also collect information automatically through cookies and tracking technologies.
4. Tracking Technologies, Advertising & Meta Pixel
We use tracking technologies including Meta (Facebook) Pixel, cookies, and similar tools to:
Measure website performance and conversions
Understand how users interact with our content
Deliver relevant advertising on Meta platforms (Facebook and Instagram)
Create custom audiences and lookalike audiences
Retarget users who have previously interacted with our website or ads
These technologies may collect information such as IP address, browser details, pages visited, and actions taken.
You can manage ad preferences through your Meta account and control cookies via your browser settings.
5. Use of Go High Level & Automated Systems
We use Go High Level and related platforms to manage:
Client communications
Booking and onboarding
Email, SMS, and messaging automation
CRM and service delivery workflows
Some communications and offers may be automated based on your interactions with our website, forms, or services.
6. How We Use Your Information
We use personal information to:
Deliver online fitness coaching services
Personalise programs and support
Communicate about services, updates, and resources
Process payments and manage accounts
Improve systems, marketing, and user experience
Meet legal and regulatory obligations
We do not sell personal information.
7. Disclosure of Information & Overseas Recipients
We may disclose personal information to trusted third-party service providers, including:
Payment processors
CRM and automation platforms (including Go High Level)
Advertising platforms (including Meta)
Email, messaging, analytics, and hosting providers
Some of these providers may store or process data outside Australia.
We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy obligations.
Use of Personal Information for SMS Marketing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
8. Data Retention
We retain personal information only for as long as necessary to:
Provide services
Comply with legal and accounting obligations
Resolve disputes
Enforce agreements
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
9. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, or disclosure.
While we take security seriously, no system is completely secure and we cannot guarantee absolute protection.
10. Access & Correction of Personal Information
You may request access to or correction of your personal information by contacting us using the details below.
We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
11. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue. We aim to respond to privacy complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Health & Medical Disclaimer
Our services are provided for educational and coaching purposes only and are not medical advice. You should consult a qualified healthcare professional before starting any fitness or nutrition program, particularly if you have a medical condition, injury, or are pregnant.
13. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.
14. Cookies
Cookies are used to enhance website functionality, analytics, and advertising. You can disable cookies through your browser settings, however this may affect website performance and features.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
16. Contact Us
If you have any questions, concerns, or requests relating to your personal information, please contact:
Fitness Unicorn Coaching Pty Ltd
Email: admin@unicorn-nation.com
Website: www.fitnessunicorncoaching.com
Country: Australia